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APRIL 14, 2016 – News Release

MICHELIN® TIRE CARE™ added to MICHELIN® COMMERCIAL SERVICE NETWORK™ offer in Canada

New advanced tire-monitoring program created to maximize uptime and control costs

LAVAL, QC., April 14, 2016 — Michelin North America (Canada) Inc. announced today the launch of MICHELIN® TIRE CARE™, a fully digital fleet tire-monitoring program.

This new monitoring program is overseen by trained MICHELIN® Commercial Service Network™ (MCSN) technicians who employ state-of-the-art equipment that captures truck tire data electronically. Fleet operators use the data to maximize fleet uptime and control tire-related costs. The program promises to benefit fleets by reducing road service calls; improving Compliance, Safety, Accountability (CSA) scores; maximizing fuel economy; and increasing tire mileage. All of the maintenance data captured through the network are made available to fleets in real-time. The program will be regularly audited by Michelin to ensure consistent, high-quality work.

“Canada’s fleet operations and maintenance managers are looking for consistent, dependable tire monitoring and evaluation. MICHELIN TIRE CARE gives them the additional information and technical insights they need to help them get the best return on investment from their tires,” said Harold Phillips, chief operating officer, Michelin North America (Canada) Inc. “TIRE CARE is a valuable new component of our existing service offers – all of which are aimed at improving a fleet’s performance, and ultimately its bottom line.”

MICHELIN TIRE CARE provides two programs to choose from:
Fleet Ready maximizes uptime by providing regular tire monitoring for air pressure, tread depth, valve caps, irregular wear, plus a full visual inspection scheduled at a pre-determined frequency chosen by the fleet. From this information, technicians provide actionable summary reports that highlight immediate needs and project tire replacement.

Fleet Fit maximizes uptime and controls tire-related costs by bringing fleets all the benefits of Fleet
Ready, plus guidance on tire by wheel position and application, tire forecasting, budgeting, and tire optimization by vehicle.

As an additional benefit for Fleet Ready and Fleet Fit customers, TIRE CARE includes access to Road Ready – over-the-road tire monitoring to help fleets protect their vehicles on the go while travelling through the United States. Currently, Road Ready is exclusively available at Love’s Travel Stops in their TIREPASS fuel lanes.

TIRE CARE is backed by a guarantee. Michelin stands behind the fact that TIRE CARE will reduce road service calls, improve CSA scores, increase driver satisfaction and/or maximize tire performance.

To locate a Michelin dealer or service location anywhere in Canada and U.S, fleets can visit http://www.michelintruck.com/en_CA/tools/dealer-locator/#/mcsn. Dealers and fleets can also share their experiences with the online community on Michelin Truck Tires Facebook.

About Michelin
Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles. The company also publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Greenville, S.C., Michelin North America (www.michelinman.com) employs more than 22,750 and operates 20 major manufacturing plants. In Canada, Michelin employs over 3300 and has three tire manufacturing facilities located in Nova Scotia. The recently launched Michelin X Line Energy Z is produced at the Michelin Waterville truck tire plant in Nova Scotia as well as at the Michelin Spartanburg plant in South Carolina. To learn more about truck tires and services, visit http://www.michelintruck.com/.

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MICHELIN® Commercial Service Network Launches in Canada

MICHELIN® presents suite of new services for Canadian fleets at Truck World 2016


LAVAL, QC, April 14, 2016
Michelin North America (Canada) Inc. is introducing the Michelin® Commercial Service Network (MCSN), a franchise program of commercial tire dealerships dedicated to providing quality, consistent service across Canada to both local and national fleet accounts. The MCSN dealers furnish a comprehensive service package, including preventative maintenance, a centralized after-hours emergency road service (ERS), and a convenient online fleet tire-reporting and service-tracking program.

“Michelin is proud to bring the innovation of the Michelin Commercial Service Network to Canada and to introduce it to the industry in person at this year’s Truck World show,” said Harold Phillips, Chief Operating Officer, Michelin North America (Canada) Inc. “The network arose in response to a clear need from fleets for consistency and high-quality service throughout North America. The MCSN empowers Michelin-affiliated fleets to work efficiently by helping to maximize their uptime and control costs, ultimately positioning fleets to better meet their customer needs.”


MCSN franchisees must be an authorized Michelin truck tire dealership and affiliated with a Michelin Retread Technologies (MRT) retreader. All membership dealers are officially certified and equipped with highly trained technicians and the latest professional equipment. They stay up-to-date on maintenance standards and safety practices through regular online courses provided by Michelin.

The Michelin Commercial Service Network offers the Canadian trucking industry innovative solutions to better inform and connect fleets and service providers through a new streamlined online system. Fleets can quickly locate dealers nearest them and easily track service calls with an online dashboard system. The MCSN suite of services now available in Canada includes:

On Call 2.0 Emergency Road Service (ERS)
• Michelin’s 24-hour emergency road service program, connects to emergency tire services during a truck breakdown

• Receive the high-quality, consistent tire service Michelin is known for with added innovation:

• LivetrackTM: event monitoring with real-time dispatch screen views

• FixPixTM; pictures included with each event provide 100% proof of product and service

• Free dispatch for tires for North American fleet customers

• Roll-time target of less than two hours

• Expanded North American coverage

• Consistent service and tire pricing

• Detailed ERS event dashhboard

Tire Care
• An advanced tire-monitoring program that helps fleets maximize uptime and control costs

To locate a Michelin dealer or service location anywhere in Canada and U.S, fleets can visit
http://www.michelintruck.com/en_CA/tools/dealer-locator/#/. Dealers and fleets can also
share their experiences with the online community on Michelin Truck Tires Facebook.

About Michelin
Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles. The company also publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Greenville, S.C., Michelin North America (www.michelinman.com) employs more than 22,750 and operates 20 major manufacturing plants. In Canada, Michelin employs over 3300 and has three tire manufacturing facilities located in Nova Scotia. The recently launched Michelin X Line Energy Z is produced at the Michelin Waterville truck tire plant in Nova Scotia as well as at the Michelin Spartanburg plant in South Carolina. To learn more about truck tires and services, visit www.michelintruck.com.

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